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Assistant Telecoms Manager

Assistant Telecoms Manager

Job Title: Assistant Manager (Technical)
Location: Docklands E16 / Walking distance from Custom House DLR station
Salary: circa 40K (neg. depending on exp). Excellent career opportunity!
Experience: Management / Project Management / PBX / Hosted Telephony / VoIP / Provisioning

Our client is a highly successful, dynamic and growing Telecoms & VOIP "one-stop-solution" success story. Based in the East London & City of London, they cover London & The South East of England predominantly. They now seek a Assistant Technical Manager to join the Telecoms Technical team to be based from their Docklands office. The is a mixed and varied role working leading a small team of engineers and co-ordinators.The successful candidate will have a background in Projects, Management, PBX / Hosted Telephony gained working for Telecoms company.

The successful candidate will have excellent 'man-mangement skills', be dynamic, proactive in tackling issues and will lead and motivate the team to best practise in procedures and customer service.

Job Description

Job Title: Assistant Manager (Technical)

Job Purpose and responsibilities

*Responsibility for Project Administration team and installation engineers
*Responsibility for Service issues, Support, Office Service Team and Service Engineers
*Management of stock, liaison with our warehouses and reviewing stock regularly to ensure that stock use is maximised and any old or excess stock is either resold or disposed of accordingly
*Motivation of Project Administration Team, Service Team and our engineering team
*Responsibility for dealing with Project escalations, service escalations and customer complaints to conclusion
*Ensure Customer Satisfaction through exceptional service and delivery
*Responsibility for managing pre-sales support for customer care and sales


*Delivery of installations and additional works
*Service delivery
*Installation and service issues
*Customer complaints
*Supervision of Project Administration team, service team and engineers
*Escalation of ongoing issues to the Technical Services Manager
*Sales support and assistance
*Maintain relationships with suppliers and sub-contractors
*Review processes regularly to continually improve our service delivery
*Review costs regularly with suppliers and sub-contractors

Nature and scope of Activities

*Lead, motivate and supervision of staff in the Project Administration team, service team and engineering team
*Ensure that Projects and Additional works are dealt with and managed within the critical path timelines and within the allocated costs
*Distribution and monitoring of Projects and Additional works, assist with surveys and pre-installation meetings
*Management and analysis of Projects and Additional works lead times to ensure that these remain within company and customer expectations
*To provide method statements and risk assessment documents as and when required
*Authorisation of overtime in line with customer and department requirements
*As a minimum requirement, to meet monthly and individually with the Project Administration teams and service teams to discuss and assist with any ongoing issues and to impart any relevant company information
*To drive, promote and monitor team KPIs as issued by the Technical Services Manager
*dentify and act on any training and coaching requirements within the Project Administration, Service and Engineering teams
*Maintain relationships with Sub-Contractors and suppliers and schedule annual review meetings
*Review Sub-Contractor costs against Technical costs for Projects and Additional works
*Ensure members of the team understand and comply with company policies and procedures in relation to conduct, departmental procedures and Health and Safety
*Manage customer complaints with regards to Projects, Additional works and service and escalate as necessary, when owning complaints ensure that they are promptly dealt with until conclusion
*Monitor costs and efficiencies for Projects, Additional works and Service and recommend changes to the Technical Service Manager where improvements can be achieved
*Review departmental procedures and recommend changes to the Technical Service Manager for improvements that can be made
*Support and assist the Sales Team, Customer Care, Accounts and Administration with queries when required
*Assist the Technical Service Manager with absence management and any man management issues
*Understand and utilize suppliers Customer Service Plans and liaise with chosen partners to ensure prompt resolution of any escalated issues
*To manage and distribute suppliers Customer Service Plans and ensure that Project Management and Service teams are familiar with these procedures and any relevant changes made
*Responsibility and management of onsite engineering Health and Safety
*To ensure that suitable contingencies are in place for out of hours work in relation to engineering, Project Administration and service
*To review and monitor stock holdings for service and to assist with stock take
*To oversee and suggest resale or disposal of old stock that is no longer required
*To provide in house training for Project Administration, Service and engineering teams for new products and procedures as and when required
*To Deputise and assist the Technical Service Manager
*To assist and cover the Project Administration and Service Teams at times of high workload, holiday and any other absence

This vacancy is being advertised by TTR ( UK ) Limited. The services advertised by TTR ( UK ) Limited are those of an Employment Agency.

Vacancy Summary

40000.00 pa + package
East London
Job Type
Start Date
Ref No
Date Advertised
14 Jan 2017

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16 West Street
01582 691414 (T)
01582 691415 (F)
Ed Bailey