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Head of Professional Services

Are you an ambitious Service Delivery Professional with a genuine passion for delivering an excellent service to your clients? Would you like to work for a fast growing software company with an impressive client list? Can you demonstrate excellent people management skills and the ability to influence key stakeholders? Do you have experience of working as the conduit between the sales team, client services team and project management to ensure that delivery dates are achieved?

This is a high profile role operating as part of the management team where the successful applicant will have an excellent opportunity to stamp their authority on the position and make the role their own by challenging the status quo and existing methodologies. To be considered you will need to demonstrate previous experience in a client facing delivery role, you will have the ability to step out of the weeds and see the bigger picture where synergies can be realised and quick wins identified. You will be an excellent people manager with the ability to inspire those around you to go the extra mile when required whilst creating a pro-active delivery focussed culture and open door management style. An example of your key responsibilities will be to plan, coordinate and organize the activities of the professional services department, setting objectives and developing tactical and medium term action plans. Manage the team to ensure delivery against short, medium and long term strategic objectives. Hire, reward, coach, motivate and develop team members of the department in order to have qualified, competent and motivated team members. T. Work collaboratively with internal teams and stakeholders, building cross-department and cross-divisional relationships to ensure consistent delivery of services both internally and externally. Ensure projects have adequate resources that are clear on their contribution and are highly motivated to deliver. Effectively manage risk across multiple projects, ensuring risk is owned appropriately, and mitigation plans are implemented.

In return you will receive a competitive basic salary, benefits, bonus alongside career progression and development

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.


Vacancy Summary

Salary
65k - 70k pa + Benefits & Bonus
Location
East London
Job Type
Permanent
Start Date
ASAP
Ref No
222699-463467UKEN_443862
Date Advertised
18 Jan 2017


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