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IT Support & Implementation - 1st 2nd & 3rd line

IT Support & Implementation - 1st 2nd & 3rd line (perm role)

Central London

20-27k according to experience

Small but growing telecoms/IT services company require an IT Systems Support person working at 1st/2nd/3rd line support level for a new role with exciting career prospects. My client has a combined telecoms and IT services offering to both an SME and corporate customer base. In this new position you will work with other senior technical staff to bolster its IT support service for its clients and this is a chance to join a relatively new division at an exciting stage in its development and to help grow the function. It is an outstanding career opportunity. Looking for someone to start ASAP.

The job is an integral part of the company and you will provide a wide range of support and services - both at client-site (2 days a week in the City) and remotely - to the client-base, including the following:

- Implementations - help setting up IT networks including server administration, all h/w and s/w configuration, network infrastructure, back-ups, systems upgrades etc.
- Support - providing telephone and on-site support to users and senior managers, ranging from basic enquiries to resolving complex issues.
- Misc - presales; project work, eg assisting senior technical staff on larger projects.
- Training - you will be mentored and trained hands-on by senior technical support staff.

Skills & experience required.

- You will have had some previous commercial experience in a 1st or 2nd line IT support role preferably including providing desk-side and telephone support.
- You will have a broad range of technical skills, mainly in Windows technologies preferably at a systems and server level, with some network knowledge as well (Cisco, TCP/IP, VoIP).
- Excellent communications skills - essential; able to confidently deal with customers in a professional and credible way.
- Key competencies: good team-player willing to 'get stuck in'; an enthusiastic attitude; ability to use own initiative; friendly manner.
- A good education; a high level of interest in IT, keeping abreast of new technologies.

A small company doing really well, nice working environment, friendly people. You will work alongside others who can mentor you and whom you will assist in larger projects. You will need to travel to clients mainly in the West End/City. The office is based in the West End, very close to Oxford Circus tube. Salary - according to experience at 20-27k. Call me for more info or email your CV to me- thanks.

This vacancy is being advertised by Pure People (HR Services) Ltd. The services advertised by Pure People (HR Services) Ltd are those of an Employment Agency.

Vacancy Summary

20-27k acc to exp
Central London
Job Type
Start Date
Ref No
Date Advertised
18 Jan 2017

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Recruiter info

Pure People (HR Services) Limited
01252 717 797 (T)
Kieran Best